Prior to approval, the client must demonstrate that the assistance provided will solve the existing problem and not prolong or postpone the emergency. All clients must provide the required documentation for their loss of income. Failure to provide documentation results in denial of services.  When appropriate and necessary, Ark clients will be offered Financial Education services to ensure long term stability and self sufficiency moving forward.

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The Ark may help with rent, utilities and mortgage when a recent loss of income occurred through no fault of the neighbor within the last 90 days – this typically includes job lay off, reduction in hours at work, being out of work for illness or injury and unexpected necessary expenses due to a home or car repairs, fire, flood, and/or unexpected medical expenses.

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Services we don’t provide

*The loss of income is due to: fired for cause/attendance/tardiness/policy violation/voluntary resignation

* The loss of income occurred after more than 90 days when reaching out for assistance
* Phone/cell phone bill/cable/internet bill
* Auto insurance
* Bills in someone else's name (other than neighbor's spouse)
* Bills of someone not living in the home
* Bills in the name of a minor child
* Bills from a previous location
* Deposits 
* Prescriptions for ongoing illness/medical conditions
* Hotel stays
* Securing housing, housing deposits, shelter, hotel vouchers